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Some frequently asked questions that we encounter.

01

WHAT IS  A POSTPARTUM AND INFANT CARE SPECIALIST?

A Postpartum and Infant Care Specialist (P&ICS), sometimes referred to as a postpartum doula, baby nurse, or night nanny, is a non-medical, highly skilled professional with specific expertise in newborn care. They are there to provide peace of mind  throughout those first few months of your baby’s life. 

02

WHAT’S THE  DIFFERENCE BETWEEN A POSTPARTUM AND INFANT CARE SPECIALIST, NIGHT NURSE, BABY NURSE, AND NIGHT NANNY?

These terms are widely used interchangeably. Most parents are looking for exceptional care for their newborns, rest, and guidance in the earliest weeks of parenthood. Unless your baby has medical needs like a feeding tube, heart monitors, etc. Then you are likely looking for the support and care we provide.

03

DOES A POSTPARTUM AND INFANT CARE SPECIALIST REST WHILE MY BABY IS SLEEPING?

Yes, with a “listening ear”. The rest your specialist gets while at your home is not restful, hard sleep. When your baby wakes, your specialist will be right there to comfort and care for them throughout the night.

04

DO WE NEED TO PROVIDE ANYTHING FOR THE SPECIALIST TO REST COMFORTABLY?

 A pillow, blanket and either a bed or couch in or near your baby’s nursery. A chair is not an acceptable place for your night nurse to rest.

05

WHAT IF MY FAMILY IS SICK?

We ask that you are upfront with your us if your family is sick and possibly contagious. We are usually working with more than one family at a time and we don’t want to pass a sickness onto another family. We will take each family and the circumstances surrounding each illness into consideration and make an informed decision with everyone’s best interest in mind.

06

HOW EARLY SHOULD WE BOOK WITH THE JBC?

The short answer is, as soon as you are able. We recommend booking early to guarantee you have us when you need us the most! The JBC books on a first come first serve basis. Some families book services with us in their first trimester and most book in their second trimester. We try to accommodate, so don’t hesitate to contact us.

07

HOW MUCH SUPPORT WILL I NEED?

Great question. Every family’s needs are different. We recommend a base line of at least 3 nights a week for at least the first 4-6 weeks. However, 1 or 2 nights is still beneficial and better than nothing. If you have a preemie, your birth experience and recovery are really rough, if you have another child in the home, or if your situation is a little more unique, you can expect to want the support longer. One example is if you have a partner will be working out of town or traveling during the first few months after you baby is born. If we are there at least 4 nights a week we can begin establishing healthy sleep associations and guiding your baby towards sleeping well through the nights. Most families who book with us book for 8-12 weeks. Some even longer. We work with you to create a unique plan based on your individual needs.

08

ARE WE RESPONSIBLE FOR PROVIDING PARKING?

Yes. If you don’t have a driveway or parking spot available then you are responsible for reimbursing for parking expenses.

09

WILL I HAVE A DIFFERENT SPECIALIST EVERY NIGHT?

No. Most of us work 3-5 nights a week on a regular schedule. We usually assign 2 specialists to each family and in rare circumstances you may have 3 specialists. This mostly applies to families who want overnights 7 nights a week, but not live-in care. Our team model allows the most coverage while providing continuity of care. We all communicate and update one another on each family’s goals, needs, preferences, progress, and challenges.

10

IS THERE A TRAVEL FEE?

Sometimes, yes. Most of the time the families we work with are local and within our service area. You should discuss this with The JBC when you inquire.

11

HOW DO I GET STARTED?

 Call, email us, or reach out through our contact form. We will be in touch. Be sure to check your voicemail, read your texts, and check and double check your spam/junk folder! We return calls and emails within 48 hours or less.

12

DO I HAVE TO FORMULA FEED TO HAVE A POSTPARTUM AND INFANT CARE SPECIALIST SUPPORT US?

There is no right or wrong way parent to feed your baby, only different ways. We know what the studies tell us about feeding babies. We also know what the studies tell us about the mental and emotional well-being of parents while caring for their babies. Each family is unique and what is best for each will vary. There is no one size fits all, period. With those things in mind we feel that fed is best. The JBC supports your parenting! We are knowledgeable in all feeding methods and can help you achieve your goals! There are methods for parents choosing to bottle-feed that can ensure your baby is being fed, but not over or under fed, can minimize gas and upset tummy. Your P&ICS can teach you all of these things!

PLEASE NOTE: Early intervention (from day of birth up to 7 days after birth) of breastfeeding issues have been shown to greatly improved breastfeeding rates. Having us there as you come home from the hospital will ensure the best start!

13

CAN A POSTPARTUM AND INFANT CARE SPECIALIST HELP WITH DEPRESSION?

We provide non-medical, non-clinical support to parents and babies. So, while we can’t diagnose or treat anything, we are prepared with skills to help identify potential signs. We can provide resources for you to receive treatment, and nurture you at home while you are healing, helping you to gain confidence in parenting your baby. Likewise, studies have shown that  plan and sufficient support for the fourth trimester reduces the risk of perinatal mood and anxiety disorders.

14

CAN THE JBC HELP ME WITH BREASTFEEDING PROBLEMS?

 In general postpartum support professionals are trained to support normal breastfeeding. Your team at The JBC comes to you with a wide range of training and experience. From years of personal experience to specific training in breastfeeding, supplementing, and bottlefeeding. There are infant feeding specialists and a lactation counselor on our team. If you should need additional assistance our team has resources we can connect you with and we can even help you set up appointments!

15

MY PARTNER IS HOME FOR A FEW WEEKS AND MY MOTHER STAY WITH ME FOR A LITTLE WHILE AFTER BIRTH. WHY WOULD I WANT A P&ICS TO COME?

Our team is here to promote bonding, healing, and a good start in the fourth trimester. We don’t take the place of anyone! We enhance your experience and show family members and friends how to care of you and your baby in ways that will help you all get as much enjoyment, nourishment, and rest as possible. Your P&ICS attunes to your specific needs, will help your family better understand your needs, and provide hands-on guidance and education. Many of the families we work with have said that having us there helped them feel more confident setting and sticking to boundaries they set for themselves and their babies.

16

ARE THESE SERVICES COVERED BY MY INSURANCE?

Unfortunately, no. Even though our support has been shown to greatly improve the fourth trimester, we are not typically covered by insurance.  However, you may be able to submit a copy of your paid in full invoice to get reimbursed for a portion of your fees, or have the cost applied to your deductible.  If you have a Health Savings account (HSA) or Flexible Spending Account (FSA) you may be able to use these to cover some of the expense.

17

I’M NOT SURE THAT I CAN AFFORD THE SERVICES THE JBC PROVIDES. WHAT OTHER OPTIONS DO I HAVE?

We offer payment plans and accept credit and debit cards as well as paypal. Another great way to help pay for services is to request a gift certificate as part of your baby shower wish list!! Many parents end up receiving a lot of things that they don’t really want or need – how wonderful would it be to receive the gift of postpartum and infant care support!  You can also print these handy Invitation Inserts to place in an envelope with your baby shower invitations, so that your guests know exactly what you’d like.

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Local Service Area

Florida: All of Jacksonville,

Jax Beach, Atlantic Beach, Neptune Beach, Ponte Vedra, St Augustine, Nocatee, Orange Park

and Camden county Georgia

Phone

904-924-4182

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